Refund policy

Refund Policy for Digital Products

BeActiveYou

At BeActiveYou, we are proud to offer digital programs and eBooks of the highest quality. Due to the nature of digital products, we have a strict refund policy in place. Please ensure you read this policy thoroughly before making a purchase.

Refund Eligibility

Refunds will only be considered under Australian Consumer Law (ACL) if the digital product you purchased:

  • Is proven to be defective or faulty: The product contains errors that render it completely unusable.
  • Does not match the advertised description: The product is demonstrably and significantly different from the details provided at the time of purchase.

Note: Minor technical issues that do not impede the primary function of the product, or subjective dissatisfaction (e.g., "I didn't like it"), do not qualify for a refund.

Strict Conditions for Refund Requests

To request a refund, the following conditions must be met:

  1. The issue must be reported within 7 days of purchase.

  2. You must provide comprehensive proof of the issue, including:

    • Screenshots or video evidence demonstrating the fault.
    • A written explanation detailing how the product failed to meet expectations.
    • Proof that the issue was not caused by misuse, modification, or incompatibility with your device/software.

  3. You must provide proof of purchase, including:

    • The original receipt or invoice.
    • Your transaction ID.

Non-Refundable Situations

Refunds will not be granted in the following situations:

  • Change of mind: Digital products are non-refundable once accessed or downloaded.
  • User error: This includes incorrect purchases or failure to follow the provided instructions.
  • Technical limitations: Incompatibility with your device, operating system, or software that was disclosed prior to purchase.

Refunds are strictly at our discretion and will only be provided if all eligibility requirements are met.

How to Request a Refund

If you believe you qualify for a refund, you must:

  1. Email kwame@kwame.com.au with the subject line: "Refund Request - [Your Full Name] - [Order Number]".
  2. Attach all required documentation and evidence as outlined above.
  3. Await a response. Our team will review your request within 10 business days and may require additional information before making a decision.

Refunds are not guaranteed and will be granted solely based on the evidence provided and adherence to this policy.

Our Final Decision

All refund decisions are final and made in accordance with this policy. By purchasing any of our digital products, you acknowledge and agree to these terms.

For any questions or clarifications, contact us at kwame@kwame.com.au. Thank you for choosing BeActiveYou!